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This department focuses on consistently improving the customer service environment and experience. Special attention is given to improving processes that impact staff efficiency and customer satisfaction.

This department is also responsible for driving the sales functions directly through the timely and accurate meter reading, billing, cash collection and receivables management.

The department also utilises its resources in ensuring all paying accounts receive value for money in terms of the quality of both the water supplied and the service provided.

The Customer Care Department plays an important role in the survival and continued functioning of the CWSA.  To provide its customers with the highest quality Water Supply, Sewerage and Solid Waste management services in an efficient and affordable manner.


The Customer Care Department is directly responsible for:


  • Customer Bill payment  

  • Connection, Reconnection & Disconnection of service

  • Water Sales

  • Billing

  • Meter Reading

  • Customer Complaints


Services performance of duties or provision of space and equipment helpful to others More (Definitions, Synonyms, Translation) Synonyms for "helpful"

For enquiries about your bill balance, please call 456-2946 or visit the Enquiries office located at New Montrose.

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