Frequently Asked Questions
Can a customer pay a water/sewerage bill by cheque through mail?
Certainly! The CWSA encourages payments by cheque through the mail. Just post the bill and cheque to the CWSA - See address on the "Contact Us" page. We will mail your receipt without delay.
How does a consumer request changes to a mailing/ billing address?
The CWSA has a form prepared for this purpose. Just check with the Enquiries Clerk at out Montrose Office. The consumer may also submit the information for the required change in writing to the CWSA.
Is it possible to obtain a statement of my account for a specific period?
How can a metered consumer check for leaks?
How are rates charged for metered consumers?
Water Charges
Basic Charges
Environmental Fees - Mainland
Environmental Fees - Grenadines
Sewerage Charges
Can a consumer request that a meter be tested?
What is the charge for restoring a supply which has been restricted or disconnected?
Sometimes my bill shows arrears even though I know I have been paying all outstanding bills. Why is this?
How does water reach our homes and businesses?
Where does water go after we have used it?
What is potable water?
How much water does the average person use per day in SVG?
Why does drinking water sometimes look cloudy when first taken from the tap?
Some persons
install home filters or home treatment devices. Is that necessary?
Why does my water sometimes have a chlorine taste or smell?
What causes water mains to break?
Sometimes when I flush the toilet it keeps running until I jiggle the handle. What should I do?
I have an old brass faucet that I want to keep, but it constantly drips. How can I repair the faucet?
Yes, but the request must be submitted in writing. Consumers may also obtain information relating to their account from the Enquiries desk.
The consumer must make sure all taps are turned off, and toilets are not filling up, then lift the lid on the meter and check the small red dial. If the dial is revolving, then there is a leak. Leaks may be caused by broken pipes underground, overflowing toilet tanks, or leaking taps. Remember, leaks cost money. Call in your plumber as soon as you discover a leak. A leak fixed in time saves many a dime!
There is a monthly basic service charge of $11.00 and a monthly environmental fee of $5.00, which is applicable to all connections. Additional charges are as follows:
Consumption Bands
Rates Per Gal ($)
0
2,500
0.0055
2,501
5,000
0.0065
5,001
10,000
0.0110
10,001
15,000
0.0150
15,000+
0.0200
Domestic
$12
Commercial
$15
Domestic
$8
Commercial
Small
Medium
Large
$20
$40
$70
Domestic
$5
Commercial
Small
Medium
Large
$10
$50
$300
Domestic
$5
$15
$20
Commercial
Small
Medium
Large
$20
$40
$70
Yes. The fee for testing meters is $100.00. If the meter is found to be faulty, the consumer is refunded this fee. However, if there are signs that the meter has been tampered with, the CWSA will be forced to take other action.
The fee is $100.00.
This happens if you paid after the current bill was printed. The amount would therefore have been outstanding at the time of printing but would have since been credited to your account. Once you know that you have already paid, there is no need to worry about it.
Water arrives at our homes and businesses after being harnessed at our source, usually a river or spring, treated and disinfected for pollutants at a water treatment plant and is then conveyed through storage tanks and a network of pipes of decreasing sizes.
Wastewater, as it would be known then, is discharged into drains, septic and sewerage systems where it may be further treated before disposal.
Potable Water is water that is safe for human consumption, free from harmful or objectionable materials.
Water usage varies significantly depending on several factors such as customers' affluence, availability of a potable supply and cost. In St. Vincent we use an average of 30 (imperial) gallons per person per day.
This is the effect of many tiny air bubbles trapped in the water. This occurs when empty pipe lines have to be filled at a rate much higher than the rate of removal of the air. The air is then forced to be mixed with the water in the pipes producing many tiny bubbles and giving the cloudy appearance. If left standing, the bubbles eventually disappear leaving a clear liquid.
It is not usually necessary if the water supply is clear and clean.
Chlorine is used as the disinfectant and residual chlorine is an indication of safe drinking water. Please however report any incidents of excessive odors to the CWSA.
A number of reasons exist for causes of water main damage. Some of these include aging pipes, corrosion, high pressure, passage of heavy objects and vehicles and improper installation.
Call your plumber.
Call your plumber.
Copyright 2006 © Central Water & Sewerage Authority
Customer Care
784 456 2946
Emergency
784 457 1445
Save Water
Consumer tips for home and garden.
Waste Tips
Solid waste disposal tips.
Projects
CWSA developments.
Below is a list of Frequently Asked Questions from our customers. If your question is not on the list or has not been answered appropriately, please do not hesitate to contact our customer care department for further enquiries.
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W
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S
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