Customer Care

The CWSA is committed to improving its customer focus and the overall level of customer service offered to its valued customers.

This is being achieved through:

• The continuous training of staff in different departments at all levels

• Improving the customer service environment at its headquarters

• The continuous expansion and extension of major water supply systems

• The introduction of a new customer friendly billing format

• Upgrading  its computerized accounting and billing system

• Sharing of information through its website

• Increasing its extended or emergency hours of operation

• Providing island-wide solid waste collection services throughout SVG

• Providing fast and efficient resolution to queries and complaints 

Applying for a Service Connection
Applications for a service connection (water or sewerage) must be completed and lodged with the CWSA for a technical appraisal.

Following the technical appraisal once the connection is deemed to be technically feasible, there will be a cost of connection determination and the customer will be advised of the cost. After payment is made the CWSA guarantees a connection within two weeks and this depends on accessibility of the premises and the distance from existing main lines.

Applications are available at our main office or can be downloaded and printed from the Forms and Reports page.

Relocating of Service Connection
Requests for the relocation of a service connection can be done directly in writing to the Customer Care Department or by filling out the appropriate form at the main Office. Upon receipt of this request the CWSA will appraise the request and make a determination of any charges to the customer if required. The customer will then be informed and the relocation will be effected within two weeks after payment by the customer.

Querying Meter Operation and Meter Readings
The CWSA stands by the accuracy and consistency of it meters. In any event meters are systematically replaced well before the expected service life expires. However, should there be any concern by a customer about the accuracy of the meter installed, the following procedure applies.

The customer puts his request in writing to the Customer Care Manager.

Copyright © 2006 Central Water & Sewerage Authority
Designed & Created by Melissa Joshua, CWSA